Please call for any information regarding returns.
For shipments to Canada, please call us at (251) 295-3043.
We are able to ship to many countries outside of the US and Canada. Please contact us via email for shipping quotes. Any duties and/or fees required to be paid to the destination country are the sole responsibility of the purchaser.
We are confident that you will be pleased with your Nature’s Head Composting Toilet. If you find, however, that you would like to return it, you may do so within 60 days of the date of receipt of your unit. We will reimburse you for the price you paid for the unit, not including any shipping.
- We accept the return of units that have never been installed or used.
- You must either call or email us for authorization. If you purchased the unit from a distributor, you must obtain authorization and determine the shipping address for the distributor. If you purchased the unit directly from Nature's Head, you may call or email us directly.
- Do not dispose of the original box in which you received your unit. We request that you return the unit in the same box in which you received it, and with all of the original packing materials. If the box is unsuitable for shipping, please inform us of this at the time you receive your authorization.
- Make sure that all parts you received with the unit are included when you re-package the unit for return.
- Include a copy of your original receipt in the box. Indicate the name of the person who authorized the return on the invoice.
- Seal the box and ship it to us.Once we receive your unit, we will inventory and inspect the unit. If the package is complete and the unit has never been used, we will process your refund.