Shipping & Returns
Shipping & Returns
Fast fulfillment, transparent shipping, and straightforward returns.
Nature’s Head® orders ship from Ohio and are carefully packed to arrive safely and ready for installation.
Shipping
Shipping from Ohio, 43527
Shipping on toilets and toilet kits within the continental United States is free.
If purchased with a toilet, 35L coco coir ships separately and will result in an additional $20 shipping charge.
Orders ship via United States Postal Service.
Tracking information is sent automatically after the package has been handed to USPS or UPS and receives its first carrier scan.
Please confirm the complete delivery address, including any apartment, suite, or unit number, before submitting your order. Address changes may not be possible once an order has entered processing or has been shipped.
Please contact your regional distributor first. Customers may also use an international shipping forwarder by placing the order with the forwarder’s U.S. delivery address at checkout. If the forwarding address is located within the lower 48 states, free shipping on toilets and toilet kits still applies. Nature’s Head® will ship the order to that U.S. address, and the forwarder will arrange delivery to the final international destination. Once the package is delivered to the forwarding company, all additional shipping arrangements, fees, duties, taxes, import charges, and claims for loss or damage are the responsibility of the customer and the forwarding provider.
Delivery Time
Estimated shipping times
Orders placed before 1:00 PM Eastern Monday–Thursday typically ship the same day. Orders are processed on business days only.
The factory is closed on Fridays, so orders placed after 1:00 PM Eastern on Thursday will ship the following Monday.
Typical East Coast delivery timeframe.
Typical Midwest and West Coast delivery timeframe.
Typical Alaska and Hawaii delivery timeframe. Shipping timelines are estimates and are not guaranteed.
Returns
60-day return window for unused and uninstalled units.
If you decide your Nature’s Head® Composting Toilet is not right for your setup, unused and uninstalled units may be returned within 60 days of delivery.
Prior authorization is required before returning any unit.
Units purchased through distributors must be authorized by the distributor.
Return the unit in the original box with all included parts and packaging materials.
Include a copy of your receipt and authorization information inside the package.
Customers are responsible for return shipping costs unless otherwise arranged.